NHTSA Complaint #10616992 — 2011 FORD FIESTA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10616992
Vehicle	2011 FORD FIESTA
Component	STRUCTURE:BODY:DOOR
Date of Incident	July 19, 2014
Date Filed	July 28, 2014
Mileage	28,850 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

WHEN LEAVING THE GROCERY STORE, I NOTICED THAT THE INDICATOR SHOWED THAT THE REAR DRIVER DOOR SHOWED OPEN. WE TRIED CLOSING IT BUT IT WOULDN'T CLOSE. I DROVE HOME WHILE MY PASSENGER HELD THE BACK DOOR CLOSED. ON THE FOLLOWING MONDAY, I TOOK THE CAR IN TO THE DEALERSHIP. AFTER A FEW HOURS, THEY CONTACTED ME AND SAID THE PART WAS ON BACKORDER AND THAT IT WOULD BE IN AT THE END OF THE WEEK. I TALKED TO THE PERSON ON WED. AND THEY SAID THE PART WAS ON THE TRUCK AND WOULD BE THERE ON FRIDAY SO I MADE AN APPT. TO BRING MY CAR BACK TODAY. AFTER 5 HOURS AT THE DEALERSHIP, THEY TOLD ME THAT THE PART WAS ON BACKORDER UNTIL MID-AUGUST AND THAT 2 OTHER PEOPLE BROUGHT IN THE SAME CAR TODAY WITH THE SAME PROBLEM. *JS

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#10706373 — April 17, 2015 — DOOR WILL NOT STAY CLOSED. DOOR LOCK FAILED WHEN I TRIED TO SHUT THE DOOR. *TR

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