NHTSA Complaint #10616890 — 2011 HONDA CR-V

SAID HONDA CR-V PURCHASED 05/22/14 AT PORT CHARLOTTE HONDA AND WAS TRADED IN ABOUT 2 HOURS PRIOR TO PURCHASE.OUR 2007 LINCOLN TOWN CAR WAS SUPPOSEDLY SOLD PRIOR TO OUR ARRIVAL AT DEALERSHIP. WE WANTED TO DRIVE OUR LINCOLN BACK HOME & LEAVE THE HONDA FOR SAFETY INSPECTION AND DETAILING PER OUR AGREEMENT WITH SALES PERSON (MIKE HOMER) AND FINANCE MANAGER (ERIC DANE). THEY INSISTED WE DRIVE THE HONDA HOME AND RETURN FOR THE SERVICES THE NEXT WEEK AS PROMISED. THE FRONT TIRES WERE VERY BALD BEING THE ORIGINAL TIRES THAT CAME ON IT IN 2011. WE INSISTED THAT AT THE LEAST THE FRONT AND REAR TIRES BE ROTATED SO THE BETTER (NOT EXACTLY TRUE) WERE ON THE FRONT SINCE IT WAS A FRONT WHEEL DRIVE VEHICLE. UPON RETURNING FOR SERVICE I TOLD MIKE AND ERIC I WASN'T AT ALL HAPPY WITH THE CONDITION OF THE 2 TIRES ON THE FRONT, IT WAS A REAL SAFETY ISSUE. THEY ASSURED ME THE TIRES MET THE SPECS AND WERE SAFE THE SERVICE DEPARTMENT SAID THE TIRE SPECS WERE BETWEEN 2/32TH AND 4/32TH. THIS ISN'T A TRUE STATEMENT & I WAS TOLD BY THE GENERAL SALES MANAGER THEY COULDN'T SPEND ANY ADDITIONAL ON THE VEHICLE. BEING THE FIRST HONDA WE HAVE EVER PURCHASED IT WAS A MAJOR DECISION SWITCHING FROM FORD (WHICH WE HAVE NEVER HAD A PROBLEM WITH THE VEHICLES OR THE SERVICE DEPARTMENT). ERIC SAID WE WOULD BE REAL HAPPY WITH THE HONDA CR-V WHICH WE ARE EXCEPT FOR THE SAFETY ISSUE WITH THE TIRES. I'VE MADE NUMEROUS CALLS BUT THE DEALERSHIP STILL REFUSES TO REPLACE THE TIRES WITHOUT CHARGING US FOR THEM. I REFUSE TO PAY HUNDREDS FOR DOLLARS FOR TIRES THAT SHOULD HAVE NEVER LEFT THE DEALERSHIP. I TOOK THE HONDA TO THE LOCAL BRIDGESTONE DEALERSHIP HERE IN CAPE CORAL FOR EVALUATION AND THE MEASUREMENT WAS 1/32 AND HE SAID HE WOULDN'T DRIVE 2 MILES ON THOSE DANGEROUS TIRES. THE LEFT DRIVER'S TIRE WAS FLAT EVERY MORNING SO WE ARE NOW ON A DONUT TIRE. WE NEEDED THIS ISSUED RESOLVED AS SOON AS POSSIBLE. UPDATED 05/7/2015*JS