NHTSA Complaint #10616277 — 2011 FORD ESCAPE

THE VEHICLE WAS TAKEN INTO A FORD DEALERSHIP TO BE SERVICED AND AFTER THAT THE CONTROL MODULE FOR THE AIRBAGS WENT OUT. THE PART HAD TO BE ORDERED AND WHILE WE WERE ON VACATION THE STEERING BEGAN LOCKING UP AND THE TRACTION CONTROL LIGHTS BEGAN SHOWING DISABLED. ALSO, THE CAR BEGAN SAYING TO RESYNC SOMETHING BECAUSE THE TIRE PRESSURE WAS LOW WHEN IT WAS JUST FINE. AFTER RETURNING FROM VACATION AND THE STEERING COLUMN TOTALLY LOCKING UP SEVERAL TIMES, THE DEALERSHIP NOW TELLS US THAT ADDITIONAL CONTROL MODULES ARE OUT. WHEN THE STEERING LOCKS IT REQUIRES STOPPING NO MATTER WHERE YOU ARE AT AND TURNING OFF THE VEHICLE TO RESET AND THEN STARTING IT AGAIN. THIS PROBABLY HAPPENED A DOZEN OR MORE TIMES ON BUSY HIGHWAYS. THIS VEHICLE IS ROUGHLY THREE YEARS OLD AND THEY CAN'T EVEN SAY WHY THE MODULES ARE CONTINUING TO GO OUT AND IF FIXING THEM WILL EVEN SOLVE THE PROBLEM. THE DEALERSHIP ALSO INDICATED THAT THE TRACTION CONTROL ISSUE COULD CAUSE THE VEHICLE TO ROLL ON CURVY ROADS. I SPOKE WITH CUSTOMER SERVICE AND THEY SAID TO BAD, THIS IS NOT ON THEIR LIST OF ITEMS THAT THEY HAVE TO FIX. THEY WILL LET ENGINEERING KNOW BUT NO GUARANTEE THAT THEY WILL EVEN RESPOND TO THIS ISSUE. WILL NEVER BUY A FORD AGAIN IN THIS CASE AS THIS IS GOING TO COST ROUGHLY $2500 - $3500 TO FIX AND NOTHING TO SAY IT WON'T GO OUT AGAIN. I HAVE NEVER HAD AN ELECTRONIC CONTROL MODULE GO OUT ON ANY OTHER VEHICLE LET ALONE AFTER 3 YEARS AND FORD IS NOT HELPFUL. *TR