NHTSA Complaint #10615706 — 2005 DODGE RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10615706
Vehicle 2005 DODGE RAM 2500
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I RECEIVED THE FOLLOWING RECALL NOTICE IN JANUARY OF 2014. "DURING A PRIOR SERVICE APPOINTMENT, A MOPAR SERVICE PARTS STEERING LINKAGE MAY HAVE BEEN INSTALLED ON YOUR TRUCK. THE DRAG LINK INNER JOINT MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS. THIS COULD RESULT IN A LOSS OF STEERING CONTROL AND CAUSE A CRASH WITHOUT WARNING. ALSO, THE STEERING DAMPER BRACKET AT THE TIE ROD TUBE MAY LOOSEN. THIS COULD ALLOW THE BRACKET TO SLIDE ON THE TUBE AND MAY CAUSE INCREASED VEHICLE TURNING RADIUS." AFTER I TOOK MY VEHICLE TO A LOCAL DEALER THEY INFORMED ME THE PARTS WERE BACKORDERED AND THEY ADDED ME TO THEIR LIST. THEY ALSO SUGGESTED I CALL THEM TO CHECK ON THE PART IF I DIDN'T HEAR FROM THEM. I HAVE RECEIVED TO ADDITIONAL RECALL NOTICES ON THIS MATTER SINCE THEN. I HAVE TRIED TO CALL THE DEALER NUMEROUS TIMES AND CAN NOT GET THROUGH TO THEIR SERVICE DEPARTMENT. SO I CALLED CHRYSLERS RECALL PHONE NUMBER AND WAS TOLD THEY WOULD FLAG MY ACCOUNT AND CONTACT THE DEALER AND HAVE THEM CALL ME WHICH HASN'T HAPPENED EITHER. I AM AMAZED THAT CHRYSLER IS BEING NON RESPONSIVE TO A SAFETY MATER OF THIS NATURE AND HAVE NO OTHER OPTION THAN TO REPORT IT TO SAFECAR.GOV THE DODGE DEALER SHIP I HAVE BEEN DEALING WITH IS CLEAR LAKE DODGE15711 GULF FWY, WEBSTER, TX 77598 (281) 481-1000. *TR

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