NHTSA Complaint #10615460 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10615460
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	July 14, 2014
Date Filed	July 18, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE CAR WAS PARKED IN A GROCERY STORE LOT. I USED THE REMOTE TO OPEN THE BACK LATCH TO STORE MY GROCERIES. IT DID NOT OPEN. I TRIED AGAIN. SUDDENLY THE BACK WINDOW EXPLODED AND THE BACK HATCH CAME OFF IT HINGES. I AM UNABLE TO DRIVE THE CAR UNTIL IT IS REPAIRED. I FOUND MANY STORIES ONLINE THAT SAID THE SAME THING HAS HAPPENED TO OTHER 2004 EXPLORERS AND FORD HAS NOT DONE ANYTHING WITH THE COMPLAINTS. THIS EPISODE COULD HAVE BEEN VERY SERIOUS HAD IT OCCURRED WHILE DRIVING OR IF SOMEONE HAD BEEN HIT BY THE FLYING GLASS DEBRIS.

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