NHTSA Complaint #11174477 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11174477
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	November 6, 2009
Date Filed	February 5, 2019
Mileage	61,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

I HAVE CRACKS IN THE PLASTIC ON THE OUTSIDE OF MY LIFT GATE . EACH TIME I USE THE HANDLE TO LIFT THE CRACKS BECOME WORSE. THERE ARE SEVERAL POSTS ONLINE ASKING ABOUT THE SAME PROBLEM. EVERY ONE I SEE IN A PARKING LOT OR ON THE ROAD HAS THE SAME PROBLEM. FORD REPORTS THAT IT AFFECTS 1997-2007 EXPLORERS. I DON'T UNDERSTAND WHY THIS HASN'T BEEN ADDRESSED. I CALLED FORD AND THEY REFERRED ME TO YOUR ORGANIZATION. SOME OF THESE CRACKS I HAVE SEEN REACH TO THE BACK WINDOW WHICH I BELIEVE WOULD BE A SAFETY HAZARD.

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#11518469 — April 22, 2023 — Back windows fell off track and windows fell down, cannot roll them up. AC and Heater broke and won't work at all. Fu...

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#11097563 — May 23, 2018 — I GET A STRONG SMELL OF ROTTEN EGGS WHEN DRIVING. IT ONLY HAPPENS WHEN I DRIVE FOR A LONG TIME. MY BACK HATCH IS CRAC...

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#11014034 — August 9, 2017 — WHEN THE EXPLORER WAS BOUGHT USED IN 2015 THE CRACKS THAT ARE COMMON IN THE GLASS LIFT GATE COVER PANEL DID NOT EXIST...

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