NHTSA Complaint #10614708 — 2006 INFINITI G35

I RECENTLY NOTICED RUST POPPING THROUGH THE UPPER DOOR TAPE ON BOTH FRONT DOORS ON THE 06 INFINITI G35X. CLOSER INSPECTION SHOWED THAT BOTH FRONT DOORS DUE TO A DESIGN OR QUALITY ISSUE WAS RUSTING FROM THE INSIDE OUT ON BOTH DOORS. MY MAIN CONCERN, OUTSIDE OF HOW BAD THE RUST LOOKS IS THE CRASH AND SAFETY INTEGRITY OF THE DOORS IN A CRASH. I BROUGHT THE CAR BY THE DEALER AND THEY IDENTIFIED THERE WAS A KNOWN ISSUE FOR 03-04 G35 AND THE 06 G35 AND THEY COULD NOT ASSIST FURTHER. I CONTACTED NISSAN CUSTOMER CARE AND OPENED A CASE AND THE END RESULT WAS A DENIAL FOR INDICATING THE CAUSE WAS ENVIRONMENTAL AND NOT THERE PROBLEM. I COULD NOT ACCEPT THIS AND INDICATED BOTH OF MY 2006 G35 FRONT DOOR ARE RUSTING FROM THE INSIDE AND IS CLEARLY A DESIGN OR PART INTEGRITY ISSUE AND NOT A ENVIRONMENTAL ISSUE. HE AGAIN STATED THERE WAS NOTHING ELSE HE COULD DO AND OFFERED A SERVICE SPIFF INSTEAD. I INDICATED THIS WAS NOT ACCEPTABLE AND REQUESTED A CALL BACK FROM HIS SUPERVISOR. A CALL WAS RECEIVED THE NEXT BUSINESS DAY FROM HIS SUPERVISOR WHO STATED THEIR DECISION STANDS AND DOORS ARE RUSTING FROM THE INSIDE OUT DUE TO ENVIRONMENTAL FACTORS AND WAS NOT NISSAN ISSUE AND THEIR DECISION WAS FINAL. ADVISED I STILL WOULD NOT ACCEPT THIS AND SHE STATED THIS WAS END OF THE LINE FOR MY FILE. I AM POSTING THIS SO ALL CAN BE INFORMED HOW NISSAN STANDS BEHIND THEIR PRODUCTS AND HOW THEY REALLY FEEL ABOUT THEIR CUSTOMERS-THEY DO NOT CARE. MY MAIN CONCERN OUTSIDE OF THE UNSATISFACTORY LOOK OF THE RUST IS THE SAFETY AND INTEGRITY OF THE DOORS IN CRASH. I OFTEN HAVE MY SMALL CHILDREN IN THE VEHICLE AND NOW FEEL THE DOORS INTEGRITY IS CLEARLY COMPROMISED AS THE DOORS ARE RUSTED OUT AND GETTING WORSE.IT IS SAD NISSAN/INFINITI IS NOT CONCERNED ABOUT THE SAFETY AND INTEGRITY OF THE PARTS USED ON MY VEHICLE TO ASSIST FURTHER WITH THIS UNACCEPTABLE RUST ISSUE THAT CAN EASILY BE RESOLVED. *TR