NHTSA Complaint #10611377 — 2004 FORD FREESTAR

WE REPLACED THE TORQUE CONVERTER ABOUT A YEAR AGO, ON OUR OWN; WE WERE NOT FAMILIAR WITH THE RECALL ON THAT PART. THE VAN STARTED TO EXHIBIT SAME ISSUES A FEW WEEKS LATER. WE WENT TO THE DEALER WHERE WE LEARNED OF THE TORQUE CONVERTER RECALL. DEALER STATED THAT THIS TIME, IT WAS A BAD TRANSMISSION, HE INFORMED US THAT DUE TO US PAYING OUT OF OUR OWN POCKET FOR THE TORQUE CONVERTER, HE WOULD TAKE THAT MONEY OFF OF THE PRICE OF REPLACEMENT TRANSMISSION; WE HAD ISSUES WITH THAT DEAL. NOW, ABOUT A YEAR LATER, THE VAN WOULD NOT GO INTO GEAR. WE TOOK IT TO A DEALER WHO GAVE US A HARD TIME WITH THE THREE YEAR WARRANTY WHICH CAME ALONG WITH THE REPLACEMENT TRANSMISSION; THE VAN WAS AT THE DEALER FOR OVER TWO WEEKS. ONCE WE AGREED TO PAY OUT OF OUR OWN POCKET, WE WERE TOLD THAT THE WIRING BETWEEN COMPUTER AND TRANSMISSION WAS DIRTY; THEY STATED THAT IT WAS NOW FIXED. NOW THREE WEEKS LATER, SAME ISSUE; WE TOOK IT TO A MECHANIC WHO FOUND WATER IN THE COMPUTER. *TR