NHTSA Complaint #10611198 — 2001 TOYOTA SEQUOIA

THIS VEHICLE HAS BEEN RECALLED UNDER A "LIMITED SERVICE CAMPAIGN" FOR EXCESSIVE FRAME RUST. VEHICLES FOR THIS CAMPAIGN ARE BEING INSPECTED AND IF THEY DO NOT HAVE SIGNIFICANT FRAME PERFORATION FROM RUST, A RUST RESISTANT COMPOUND IS BEING APPLIED. FOR VEHICLES THAT DO HAVE SIGNIFICANT FRAME PERFORATION, FAILING THE INSPECTION, TOYOTA IS REPLACING THE FRAME OF THE VEHICLE. MY COMPLAINT IS THAT WHILE TOYOTA IS REPLACING THE FRAME FREE OF CHARGE, THEY ARE NOT GOING TO COVER THE COSTS OF ANY COMPONENT THAT BREAKS (DUE TO SIGNIFICANT RUST) DURING THE DISASSEMBLY OR REASSEMBLY, I.E. ANY RUSTED PARTS OR EVEN NUTS AND BOLTS THAT ARE NOT REUSABLE. THIS IS OUTRAGEOUS, IT IS THEIR FAULT THAT MANY THINGS WILL HAVE TO BE REMOVED WHEN THEY OTHERWISE WOULDN'T HAVE TO BE, AND I WILL BE EXPECTED TO PAY FOR IT? THIS TREATMENT WAS CONFIRMED BY CALLING TOYOTA CUSTOMER CARE. I BELIEVE I WILL BE LOOKING AT SIGNIFICANT COSTS, WHICH ARE UNKNOWN UNTIL THEY HAPPEN, AT WHICH POINT I WILL BE FORCED TO PAY FOR IT OR BE LEFT WITH A PARTIALLY ASSEMBLED, UNDRIVEABLE VEHICLE DUE TO FAULTY TOYOTA PARTS. *TR