NHTSA Complaint #10610805 — 2010 HONDA PILOT

DURING REGULAR MAINTENANCE FOR A 2010 HONDA PILOT WITH 42501 MILES, OWNER WAS INFORMED OF AN UNSAFE CONDITION RESULTING FROM A ROUTINE INSPECTION. DEALERSHIP INFORMED CUSTOMER THAT THE FRONT COMPLIANCE BUSHINGS WERE WORN/LOOSE. DEALERSHIP INFORMED CUSTOMER THAT THIS UNSAFE CONDITION COULD RESULT IN EXCESSIVE TIRE WEAR, VIBRATION & POSSIBLE LOSS OF CONTROL OF VEHICLE IF NOT CORRECTED. VEHICLE IS OUT OF WARRANTY AND IT WILL COST $628.00 TO REPLACE BOTH FRONT BUSHINGS AND ANOTHER $98.98 FOR AN ALIGNMENT THAT WILL BE NEEDED AFTER BUSHINGS ARE REPLACED. TOTAL COST OF 726.98. CUSTOMER HAD NOT NOTICED ANY PROBLEMS, BEFORE TAKING CAR TO THE DEALERSHIP. CUSTOMER HAD NOTICED WHILE RESEARCHING HONDA COMPLIANCE BUSHINGS ON THE INTERNET AN EXCESSIVE AMOUNT OF COMPLAINTS FOR LOW MILEAGE VEHICLES. HARD TO BELIEVE THAT A COMPANY LIKE HONDA THAT PREACHES QUALITY CAN HAVE AN EXCESSIVE AMOUNT OF SUSPENSION COMPLAINTS ON LOW MILEAGE VEHICLES AND HAVE NOT ADDRESSED THE PROBLEM WITH A VOLUNTARY RECALL. SAW AT LEAST 3 COMPLAINTS ON THIS SITE ALONE, JUST FOR THE 2010 PILOT. ALSO APPEARS TO BE A COMMON PROBLEM ON OTHER MODELS. *TR