NHTSA Complaint #10610758 — 2012 DODGE RAM 3500

RECEIVED SAFETY RECALL AROUND JAN 2014 STATING THAT THE LEFT TIE ROD BALL STUD ON MY TRUCK MAY FRACTURE. CONTACTED MIRACLE CHRYSLER DODGE JEEP IN GALLATIN, TN IN FEB 2014 AND WAS TOLD THAT THE PARTS ARE NOT AVAILABLE DUE TO HIGH DEMAND AND THAT THEIR SERVICE DEPARTMENT WOULD CALL ME WHEN THE PART CAME IN. I HAVE CALLED MULTIPLE TIMES WITH THE SAME RESULTS. I TOOK MY TRUCK IN ON MAY 20, 2014 FOR ROUTINE SERVICE AND WAS TOLD THAT PARTS WERE ORDERED ON THAT DAY TO FIX THE RECALLED LEFT TIE ROD BALL STUD. AFTER NO FOLLOW UP FROM THE DEALER, I WENT BACK TO THE SERVICE DEPARTMENT ON JULY 10, 2104 AND WAS TOLD THAT I HAD 21 OTHER CUSTOMERS AHEAD OF ME WAITING ON THE SAME RECALL. MOREOVER, THE DEALERSHIP STATED THAT THEY WERE ONLY GETTING ENOUGH PARTS IN TO SERVICE ONLY 4 TRUCKS PER MONTH. THIS TRANSLATES TO AT LEAST A 5 MONTH WAITING PERIOD. THIS IS UNACCEPTABLE AND UNSAFE. *TR