NHTSA Complaint #10610663 — 2011 HYUNDAI SONATA

INCIDENT DETAILS: ON FRIDAY, JUNE 27TH, AROUND 7:15 A.M., I WAS IN MY CAR WITH MY 18 MONTH OLD SON GETTING READY TO LEAVE MY GARAGE. I PUT MY CAR IN REVERSE; HOWEVER, I NOTICED THE GEAR READOUT ON THE DASHBOARD WAS NON-FUNCTIONAL. I LOOKED DOWN AT THE GEAR SHIFT AND THE INDICATOR LIGHT WAS ALSO NON-FUNCTIONAL. I DECIDED I SHOULD RUN INTO THE HOUSE AND GET MY HUSBAND TO HAVE HIM LOOK AT THE CAR. I PUT THE CAR BACK INTO PARK, TOOK MY FOOT OFF THE BRAKE, AND TURNED TO TELL MY SON I WOULD BE RIGHT BACK. I OPENED THE DOOR AND STARTED STEP OUT OF THE CAR. I FELT THE CAR JERK VIOLENTLY AND THEN IT STARTED TO ROLL BACKWARDS. I WAS KNOCKED OFF MY FEET AND DRAGGED DOWN MY DRIVEWAY UNTIL MY CAR HIT MY NEIGHBOR'S TREE (APPROX.. 70? FROM WHERE THE CAR STARTED INSIDE THE GARAGE), WHERE IT STOPPED. THE EVENT CAUGHT THE ATTENTION OF MY NEIGHBOR WHO RAN OVER TO MY HOUSE TO ALERT MY HUSBAND. HE RAN OUT TO THE CAR, WHICH WAS RESTED AGAINST THE TREE. HE ATTEMPTED TO PUT THE CAR IN ?PARK?, HOWEVER THE GEAR SELECTOR WAS IN ITS ABSOLUTE FORWARD POSITION. HE THEN PULLED THE GEAR SELECTOR BACK INTO THE DRIVE POSITION (GEAR INDICATORS STILL NON-FUNCTIONAL) AND THE CAR MADE AN AUDIBLE ?SNAP? AND LURCHED FORWARD. MY HUSBAND DROVE THE CAR APPROX. 20? WHERE HE PARKED IT. MY HUSBAND, MADE A PHONE CALL TO THE GURNEE, IL HYUNDAI DEALERSHIP, THEY ADVISED HIM TO CALL THE HYUNDAI CUSTOMER CARE NUMBER (1-800-633-5151). HE WAS CONNECTED WITH A CASE MANAGER BY THE NAME OF MERRIETA. SHE TOOK NOTES OF THE INCIDENT AND ADVISED HIM TO HAVE THE CAR SENT TO THE NEAREST HYUNDAI DEALERSHIP FOR AN INVESTIGATION. THE CAR WAS PICKED UP BY TOW TRUCK JUNE 27TH AROUND 11AM AND DELIVERED TO THE GURNEE HYUNDAI DEALERSHIP. *TR