NHTSA Complaint #10610400 — 2001 FORD WINDSTAR

SUSPENSION issue reported to NHTSA

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Crash

Complaint Details

ODI Number	10610400
Vehicle	2001 FORD WINDSTAR
Component	SUSPENSION
Date of Incident	July 2, 2014
Date Filed	July 14, 2014
Mileage	236,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

WHILE BACKING OUT OF MY DRIVEWAY THE SUBFRAME FELL OUT OF MY VEHICLE CAUSING THE THROTTLE BODY TO OPEN ALL THE WAY DROPPED OUT OF REVERSE AND WENT INTO DRIVE LOST STEERING ,LOST BRAKES JAMMED VEHICLE INTO PARK TO STOP 1 FOOT FROM TELEPHONE POLE. HAD VEHICLE TOWED TO FORD TOOK 1 WEEK TO HERE ANYTHING FROM THEM ,WAS TOLD I COULD NOT HAVE A RENTAL OR LOANER VEHICLE WHILE THEY HAD MY CAR. CALLED FORD CUSTOMER SERVICE LINE WAS TOLD I COULD ONLY GET RENTAL CAR FOR 1 DAY FOR SUBFRAME AND 1 DAY FOR REAR AXLE RECALL , AS OF 7/14 2014 WAS TOLD I WOULD MAYBE HAVE MY VEHICLE BACK BY NEXT WEEK AFTER FORD EVALUATED MY CAR FOR REPAIRS. I DID NOT RECEIVE A PHONE CALL FROM FORD DEALER UNTIL 7/14/2014. *TR

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