NHTSA Complaint #10610338 — 2008 CHEVROLET COBALT SS

I AM SENDING THIS E-MAIL ON BEHALF OF A 92 YEAR OLD FRIEND,[XXX], WHO I BELIEVE IS GETTING THE RUN AROUND BY GOLD RUSH CHEVY IN AUBURN, CA. SEVERAL MONTHS AGO, SHE CALLED GOLD RUSH AND ASKED IF HER CAR WAS INCLUDED IN THE RECALL. SHE WAS TOLD NO. ON THE FIRST OF MAY, 2014, I CALLED GOLD RUSH AND WAS TOLD THAT VIRGINIA SHOULD HAVE BROUGHT THE CAR IN TO VERIFY THE VIN #. I DO SO AND WAS TOLD THAT IT WAS INCLUDED IN THE RECALL AND THAT THE PART WOULD BE ORDERED AND WOULD ARRIVE IN TWO TO FIVE WEEKS. ON 6/11, VIRGINIA CALLED GOLD RUSH AND WAS TOLD THAT THE PART WAS ORDERED ON 6/1. SHE CALL AGAIN ON 6/17 AND GIVEN THE RUN AROUND. I CALLED 7/3 AND WAS TOLD THAT THE PART WAS ORDERED 5/1 NOT 6/1. CAN YOU SEE THE REASON THAT I FEEL SHE IS BEING PUT OFF JUST BECAUSE SHE IS AN OLD LADY!!! I CALL YOUR 800-222-1020 LINE AND WAS NOT SATISFIED WITH ANYTHING THE PERSON TOLD ME. PLEASE RESPOND TO THIS E-MAIL BY 7/8/14 5 PM PST OR CALL ME AT [XXX] OR I WILL CONTACT L THE GOVERNMENT AGENCY RESPONSIBLE FOR RECALLS WITH A COPY OF THIS E-MAIL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR