NHTSA Complaint #10610228 — 2003 HONDA ACCORD

I PURCHASED MY HONDA IN AL IN 2006. IN 2012, I RECEIVED A RECALL NOTICE ON THE POWER STEERING FEED HOSE. ONLY 1 DEALERSHIP WHERE I LIVE. I TOOK MY CAR TO HAVE THEM INSPECT AND REPLACE THE EXISTING POWER STEERING FEED HOSE UNTIL THE NEW HOSES COULD BE MADE. A YOUNG MAN TO MY INFO AND I SAT NEXT TO MY CAR. THIS MAN SAID; "YOUR POWER STEERING PUMP IS SHOT AND EVERYTHING IS GOING TO NEED TO BE REPLACED OVER $600.00. THIS MAN LOOKED AT ANOTHER MAN AND SAID;'THIS WOMAN IS DIFFICULT.. THE OTHER MAN TOOK THE PAPERS, OPENED MY HOOD AND DID SEE THE STEERING FLUID LEAKING AND SAID THE PART WAS NOT IN AND THEY DID NOT HAVE ANY REPLACEMENT PARTS FOR THE TEMPORARY FIX BUT ASSURED ME I WOULD BE NEXT IN LINE. NEVER HAPPENED! I CALLED CORPORATE TO ISSUE A COMPLAINT. I TOLD CUSTOMER SERVICE TO NOTE IN MY RECORDS, "I WILL NEVER GO BACK TO THEM BECAUSE THEY LIE. BUT KNOW, WHEN THE PART DOES COME IN, THEY WILL CHARGE CORPORATE. A FEW MONTHS LATER, I CALLED CORPORATE BACK THEIR RECORDS SHOW THEY DID IN FACT CHARGE FOR A REPAIR TO MY AUTOMOBILE THAT NEVER TOOK PLACE. I WAS TOLD BY CORPORATE THAT THERE WAS NO ONE THAT COULD DO THE REPAIR BUT THE DEALERSHIP. I SAID; "I HAVE SOMEONE WHO I KNOW IS HONEST AND HAS WORKED ON HONDA AUTOMOBILES FOR OVER 20 YEARS. WOULD YOU JUST SEND ME THE NEW PART AND LET HIM REPLACE IT? SHE SAID; "NO! WE WILL HAVE AN ARBITRATOR WORK WITH YOU AND THE DEALERSHIP. NO WAY! I AM DEMANDING TO RECEIVE A FREE POWER-STEERING FEED HOSE REPAIR KIT. OF COURSE WITH THE YEAR OF DRIVING I WILL NOW HAVE TO HAVE THE POWER STEERING PUMP REPLACED.. I JUST READ ANOTHER RECALL IS ISSUED ON THE PASSENGER AIR BAG.