NHTSA Complaint #10610222 — 2006 SATURN ION

WHILE DRIVING I HEARD A SERIES OF CHIMES AND POWER STEERING INDICATOR CAME ON. I THEN WAS UNABLE TO TURN THE STEERING WHEEL. WHEN I TRIED AGAIN I HAD TO TURN WIDE INTO TRAFFIC BECAUSE EVEN THOUGH I WAS TURNING THE WHEEL AS HARD AS I COULD I COULDN'T CONTROL IT. I CONTACTED GM ABOUT THE RECALL AND THEY TOLD ME THAT ALONG WITH THAT THERE WAS THE IGNITION SWITCH RECALL. I WAS GIVEN A LOANER BECAUSE I WAS AFRAID TO DRIVE THE CAR AFTER THE ABOVE INCIDENT. I WAS CONTACTED ON TUESDAY, JULY 8, 2014 AND WAS TOLD THE IGNITION SWITCH PARTS WERE IN. I INFORMED THEM THAT I COULDN'T DRIVE THE CAR TO KELLY BUICK GMC BECAUSE OF THE POWER STEERING ISSUE SO THEY MADE ARRANGEMENTS TO TOW THE CAR TO THEIR LOCATION. NOW THEY ARE TELLING ME TO TURN IN THE LOANER, BECAUSE EVEN THOUGH THE WHEEL IS HARD TO TURN , THAT IT IS SAFE TO DRIVE. I TOLD THE SERVICE PERSON THAT I AM A MIDDLE AGED WOMAN AND DO NOT HAVE THE STRENGTH IN MY ARMS TO TURN THAT WHEEL AND THAT I AM AFRAID. I WAS TOLD TO CONTACT GM WHICH I WILL IN THE MORNING BECAUSE NOW I HAVE NO WAY TO GET THE CAR FROM KELLY BUICK, WHEN THEY KNEW WHEN THEY TOWED IT IN I WAS AFRAID TO DRIVE IT, BECAUSE OF THE STRUGGLE TO TURN THE WHEEL. THEY TOLD ME THEY WOULD SEE WHAT THEY COULD DO, HOWEVER THEY DID NOTHING TO THE POWER STEERING AND I DO NOT KNOW WHAT TO DO AT THIS POINT. I WILL CONTACT KELLY AND GM TOMORROW ABOUT THIS SITUATION THAT I HAVE BEEN PUT IN. *TR