NHTSA Complaint #10610175 — 2012 DODGE RAM 3500 STEERING

Complaint Details

ODI Number	10610175
Vehicle	2012 DODGE RAM 3500
Component	STEERING
Date of Incident	July 11, 2014
Date Filed	July 13, 2014
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THIS COMPLAINT IS IN REGARDS TO OUR SAFETY RECALL NOTICE FOR A LEFT TIE ROD BALL STUD. UPON EXAMINATION BY OUR LOCAL DEALERSHIP, IT WAS DETERMINED OUR VEHICLE WAS IN NEED OF REPAIR. WE WERE THEN TOLD THE PART WOULD TAKE AT LEAST A MONTH TO COME IN, AND UNTIL THEN, WE WOULD BE DRIVING AT OUR OWN "RISK" AND THE PICKUP COULD CRASH WITHOUT WARNING. BEING A MOTHER OF THREE, WE OBVIOUSLY WOULD NOT TAKE THIS CHANCE, AND ARE NOW WITHOUT A VEHICLE FOR AT LEAST A MONTH. WE FIND IT REPREHENSIBLE THAT DODGE WOULD LEAVE IT'S CUSTOMERS STRANDED FOR AN UNACCEPTABLE AMOUNT OF TIME, WITHOUT OFFER OF A RENTAL OR ANY OTHER COMPENSATION FOR THIS DANGEROUS INCONVENIENCE. THE NEXT TIME I NEED A VEHICLE, I WILL BE PASSING BY THE DODGE DEALERSHIP. HORRENDOUS LACK OF RESPONSIBILITY BY A COMPANY WHO IS ONLY INTERESTED IN THEIR BOTTOM LINE. *TR

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