NHTSA Complaint #10609448 — 2004 TOYOTA SIENNA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10609448
Vehicle	2004 TOYOTA SIENNA
Component	ENGINE
Date of Incident	July 9, 2014
Date Filed	July 9, 2014
Mileage	70,010 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SD

Consumer Description

FAN BELT STARTED SQUEALING UPON ENGINE START, TOOK TO DEALER AND REPLACED SERPENTINE BELT. SEVERAL MONTHS LATER GROANING NOISE STARTED COMING FROM ENGINE, SUSPECTED MISALIGNED BELT OR BAD PULLEY. TOOK VEHICLE TO THE DEALER AND THEY FOUND WEAR ON THE EXTERIOR OF THE TIMING BELT COVER CAUSED BY THE PARTIAL SEPARATION OF THE CRANKSHAFT PULLEY. SEVERAL REPORTS ONLINE OF OWNERS EXPERIENCING THIS PROBLEM WITH TOYOTAS. CHECKED WITH DEALER AND TOYOTA CUSTOMER SERVICE AND THEY CLAIM MY VIN IS NOT COVERED BY THE RECALL THEY ISSUED IN 2011 FOR THE VERY SAME FAILURE I AM EXPERIENCING (11V539000). HOW IS IT POSSIBLE THAT A KNOWN DEFECT IN THEIR VEHICLES CAN BE EXCLUDED BECAUSE THEIR EXPERTS HAVE MADE THE DETERMINATION THAT THE "CAUSE" WAS A PROBLEM AT ONE FACTORY OR PART SUPPLIER WHEN OTHER OWNERS THAT DON'T FALL INTO THE SPECIFIC PARAMETERS HAVE HAD THE VERY SAME PROBLEM AND WERE FORCED TO PAY FOR REPAIRS OUT OF POCKET? *TR

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