NHTSA Complaint #10609444 — 2012 DODGE RAM 3500 SUSPENSION

Complaint Details

ODI Number	10609444
Vehicle	2012 DODGE RAM 3500
Component	SUSPENSION
Date of Incident	February 3, 2014
Date Filed	July 9, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

RECEIVED SAFETY RECALL AROUND MARCH OF 2012 N49 LEFT TIE ROD BALL STUD MAY FRACTURE. CONTACTED HUNTER DODGE IN LANCASTER, CA AND WAS TOLD THAT THE PARTS ARE NOT AVAILABLE DUE TO HIGH DEMAND AND HUNTER DODGE WOULD CALL ME WHEN THEY PART COMES IN. I HAVE CALLED 3 TIMES WITH THE SAME RESULTS. I JUST RECEIVED A SECOND RECALL TELLING ME TO HAVE THE SERVICE DONE. CONTACTED SERVICE DEPARTMENT AND GOT THE SAME RUN AROUND WITH NO PROMISE THAT THE PART WOULD BE AVAILABLE. I CONTACTED HADDAD DODGE IN BAKERSFIELD AND AN APPOINTMENT HAS BEEN SET FOR 7-27-14 AT 7:30 AM. SOME ONE NEEDS TO INVESTIGATE HUNTER DODGE AND FIND OUT WHY I HAVE TO DRIVE AN UNSAFE VEHICLE BECAUSE THEY CANNOT GET THIS TIE ROD BALL STUD. IT HAS BEEN 5 MONTHS SINCE MY FIRST CONTACT AND THEY STILL CAN'T SERVICE THIS RECALL. *TR

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