NHTSA Complaint #10609290 — 2008 TOYOTA AVALON

MY LASER CRUISE CONTROL BECAME UNRELIABLE TOWARD THE END OF 2013. I HAD USED IT ON A DAILY BASIS FOR OVER 5 YEARS AND AM VERY FAMILIAR WITH THE WAY IT SHOULD PERFORM. WHEN TRACKING A VEHICLE DIRECTLY AHEAD OF ME ON A STRAIGHT AND LEVEL ROAD, THE LASER CONTROL SHOULD MAINTAIN A SAFE DISTANCE AND A SPEED THAT IS ESSENTIALLY IDENTICAL TO THE "LEAD" VEHICLE. THIS HAS NOT BEEN THE CASE FOR THE PAST 7 MONTHS. MY CAR WOULD OFTEN CONTINUE TO MAINTAIN A SPEED THAT WAS FASTER THAN THE "LEAD" CAR,AS IT WAS SAFELY SLOWING DOWN, AND COME SO CLOSE THAT I WOULD HAVE TO JAM ON MY BREAKS. I BROUGHT IT INTO THE DEALER, WHO INSISTED THAT THE LASER CRUISE CONTROL HAD BEEN DAMAGED IN AN ACCIDENT (THEREFORE MY EXTENDED WARRANTY WOULD NOT APPLY) AND I WOULD HAVE TO MAKE A CLAIM ON MY CAR INSURANCE. MY INSURANCE COMPANY AS WELL AS MY REPAIR SHOP COULD SEE NO DAMAGE THAT WOULD HAVE CAUSED THE MALFUNCTION. EVENTUALLY MY INSURANCE COMPANY AGREED TO PAY FOR THE "REPAIR". AFTER THE DEALER REPAIRED THE CAR WITH A NEW LASER CONTROL SENSOR THE PROBLEM HAS CONTINUED, ALTHOUGH NOT AS OFTEN. I'VE HAD IT BACK TO THE DEALER SEVERAL TIMES AND THEY INSIST IT MEETS ALL SPECIFICATIONS AND IS PERFORMING TO MANUFACTURER'S SPECS, AND THAT THERE IS NOTHING MORE THEY CAN DO FOR ME. CORPORATE TOYOTA BASICALLY WASHES THEIR HANDS OF THE INCIDENT BY SAYING EVERYTHING RELATED TO THIS MATTER IS AT THE DEALERS DISCRETION. ALTHOUGH I HAVE NOT HAD AN ACCIDENT YET, THIS MALFUNCTIONING "SAFETY" FEATURE PUTS ME AT JEOPARDY. I FEAR FOR MY LIFE EVERY TIME I USE IT. IT WOULD SEEM TO ME THAT OTHERS HAVE HAD SIMILAR PROBLEMS, AND MAY HAVE HAD SIGNIFICANT ACCIDENTS AS A RESULT. I HOPE YOU WILL LOOK INTO THIS MATTER. *TR