NHTSA Complaint #10609207 — 2013 FORD EXPLORER

I BOUGHT A 2013 FORD EXPLORER IN MARCH OF 2012. I ALMOST IMMEDIATELY BEGAN SMELLING EXHAUST INSIDE THE CAR. THE SMELL WAS WORST WHEN I HIT THE ACCELERATOR GETTING ONTO THE HIGHWAY OR OTHER TIMES WHEN I QUICKLY INCREASED THE ACCELERATION OF THE VEHICLE. I BROUGHT MY EXPLORER INTO THE FORD DEALERSHIP ON NUMEROUS OCCASIONS. THE DEALERSHIP VERIFIED MY COMPLAINT AND PERFORMED FORD'S TECHNICAL SERVICE BULLETIN 12-12-4. THAT DID NOT FIX THE PROBLEM. I CONTINUED TO SMELL EXHAUST INSIDE THE CAR. THE DEALER ASSURED ME THERE WAS NO SAFETY CONCERN, AND THAT THERE WAS NO CARBON MONOXIDE GETTING INTO THE VEHICLE. WE LATER TESTED THE VEHICLE AND FOUND HARMFUL LEVELS OF CARBON MONOXIDE GETTING INSIDE THE VEHICLE, BOTH WHILE BEING DRIVEN AND WHEN IDLE. THE LEVELS WERE HIGHER WHEN THE CAR WAS BEING DRIVEN. AFTER LONG DRIVES, MY CHILDREN HAVE BEEN ILL AND SUFFERED HEADACHE, WHICH WAS PROBABLY CAUSED BY EXPOSURE TO CARBON MONOXIDE. *TR