NHTSA Complaint #10608749 — 2014 MAZDA MAZDA6

WENT TO WORK LIKE ANY OTHER DAY, WHEN I RETURNED TO MY CAR I NOTICED A 1FT+ LONG CRACK ON THE WINDSHIELD. TOOK THE VEHICLE OVER TO MY LOCAL MAZDA DEALER, AND WAS TOLD IT WAS CAUSED BY A DEBRIS HIT. I DID NOT SEE OR HEAR ANYTHING HIT MY WINDSHIELD THAT DAY, AND DID NOT SEE ANY CRACKS AFTER I PARKED THE CAR. FILED A CLAIM WITH MY INSURANCE AND THE AUTO GLASS COMPANY I WAS WORKING WITH, AS WELL AS MAZDA, TOLD ME THAT THE WINDSHIELD WAS ON BACKORDER WITH NO ETA AVAILABLE. AFTER ABOUT OVER 2 MONTHS OF WAITING, AND THE CRACK BECOMING OVER 2FT LONG AND SPLITTING. THE WINDSHIELD FINALLY CAME IN AND WAS REPLACED. NOT EVEN 2 WEEKS LATER, DID THIS NEW WINDSHIELD GAIN ANOTHER 1FT+ LONG CRACK. THIS TIME I SAW THE DEBRIS HIT, BUT IT DID NOT HIT AT HIGH SPEEDS OR HAVE A HARD IMPACT. THIS LEADS ME TO BELIEVE THAT THE DESIGN OF THIS WINDSHIELD CAN BE EASILY DAMAGED AND/OR IS PRONE TO CRACKING. WILL NOW HAVE TO GO THROUGH THE PROCESS OF WAITING FOR A NEW WINDSHIELD AGAIN, WHICH WILL ALLOW THIS NEW CRACK TO BECOME EVEN LARGER. *JS