NHTSA Complaint #10607861 — 2011 LEXUS RX350

SERVICE BRAKES issue reported to NHTSA

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Crash 1 Injury

Complaint Details

ODI Number 10607861
Vehicle 2011 LEXUS RX350
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 49,906 miles
Crash Yes
Fire No
Injuries 1
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I WAS DRIVING SOUTH ON GEORGIA 400 MERGING ONTO 85 SOUTH WHEN I SAW CARS STOPPED IN FRONT OF ME. I IMMEDIATELY APPLIED ME BRAKES - TO NO AVAIL. MY CAR KEPT GOING. I RAN INTO THE BACK OF THE CAR IN FRONT OF ME CREATING A FOUR CAR WRECK. I LATER LEARNED FROM A MARKET VALUATION REPORT THAT: SERVICE BRAKES, HYDRAULIC TOYOTA IS RECALLING CERTAIN MODEL YEAR 2011 LEXUS RX350 PASSENGER CARS MANUFACTURED FROM AUGUST 30, 2010, THROUGH MAY 18, 2011, AND EQUIPPED WITH VEHICLE DYNAMICS INTEGRATED MANAGEMENT (VDIM). THE CALIBRATION FOR THE HYDRAULIC CONTROL VALVES IS INCORRECT. DUE TO THIS CONDITION, THERE IS A POSSIBILITY THAT THE RIGHT FRONT WHEEL MAY NOT BE CONTROLLED PROPERLY DURING ABS (ANTILOCK BRAKE SYSTEM) OR VSC (VEHICLE STABILITY CONTROL) ACTUATION. THIS COULD RESULT IN INCREASED STOPPING DISTANCES AND/OR A FAILURE TO ADEQUATELY CORRECT A VEHICLE SLIDE, WHICH COULD INCREASE THE RISK OF A VEHICLE CRASH. DEALERS WILL REPLACE THE BRAKE ACTUATOR WITH A NEW ONE, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING AUGUST 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331. I WAS UNAWARE OF THE RECALL, I NEVER RECEIVED NOTIFICATION. I TOOK MY CAR IN FOR EVERY SCHEDULED MAINTENANCE. TO THE BEST OF MY KNOWLEDGE, AT THIS TIME, I WAS THE ONLY PERSON INJURED IN THE CRASH. IT APPEARS THAT THE PROBLEM WAS NOT CORRECTED IN MY CAR; THUS, I AM FILING A COMPLAINT. *TR

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