NHTSA Complaint #10607460 — 2010 RAM 2500

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 10607460
Vehicle 2010 RAM 2500
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

RECEIVED SAFETY RECALL N49/NHTSA 13V-529 FOR THE LEFT TIE ROD OF MY DODGE RAM IN EARLY JANUARY OF THIS YEAR. CALLED LOCAL DEALER YAKIMA CHRYSLER DODGE JEEP RAM (509-248-1300) BEGINNING 1/6/14 AND WAS TOLD THE NECESSARY REPAIR PARTS HAD NOT BEEN SUPPLIED BY CHRYSLER AND TO CALL BACK THE FOLLOWING WEEK. THE NEXT WEEK WHEN I CALLED I RECEIVED THE SAME INFORMATION. THIS WENT ON FOR SEVERAL MORE WEEKS UNTIL I GAVE UP MY WEEKLY CALLS. I CALLED THE DEALER AGAIN IN APRIL OF THIS YEAR AND WAS TOLD CHRYSLER WAS ONLY SUPPLYING ONE SET OF PARTS ON THIS RECALL A WEEK AND THAT I COULD BE ADDED TO A LIST AND WOULD BE CALLED WHEN THE PARTS WERE AVAILABLE FOR MY REPAIR. AT THAT TIME THEY ADVISED THERE WERE APPROXIMATELY 50 OTHERS AHEAD OF ME ON THE LIST. HAVE HEARD NOTHING SINCE THAT TIME BUT TODAY RECEIVED ANOTHER NOTICE ON THE RECALL FROM CHRYSLER, APPARENTLY TO REMIND ME THAT I HAVE NOT HAD THE WORK DONE, DESPITE THE FACT THAT THEY ARE NOT PROVIDING THE APPROPRIATE PARTS TO THEIR DEALERS TO PERFORM THE REPAIR. *TR

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