NHTSA Complaint #10607264 — 2012 DODGE RAM 3500

RECALL NOTICE ON MY TRUCK FOR A TIE ROD. SPOKE TO THE DEALERSHIP ON SEVERAL OCCASIONS AND HAVE BEEN TOLD THE PART WAS ON ORDER, THEN PART WAS BACKORDERED, THEN PART THAT WAS SUPPOSED TO REPLACE THE RECALL PART WAS ALSO RECALLED, THEN THE NEW PART WAS ORDERED, ETC... EXCUSES, EXCUSES. THIS NOT ONLY AFFECTS MY TRUCK BUT MY HUSBANDS AND MY FATHERS AS WE ALL PURCHASED SEPARATE NEW 2012 RAM 3500 4X4 CREWCAB DUALLYS (3 TRUCKS TOTAL) ON THE SAME DAY. WE HAUL HORSES AND OTHER LIVESTOCK COMMERCIALLY AS WELL AS HEAVY EQUIPMENT SO SAFETY ON THE ROADWAY IS OF THE UTMOST IMPORTANCE NOT ONLY TO US BUT TO THE OWNERS OR AGENTS OF THE HORSES/LIVESTOCK (SOMETIMES THE HORSES ARE VALUED AT MORE THAN $100,000 EACH), AND TO THE GENERAL PUBLIC SHARING THE ROAD. OUR CLOSE FRIEND, WHO HAS HORSES AS WELL AND HAULS HER TRAILER OFTEN, PURCHASED A NEW RAM TRUCK 3500 JUST PRIOR TO OUR PURCHASE. HER TRUCK WAS EFFECTED BY THE RECALL AND SHE WAS HAVING THE SAME ISSUES WITH THE DEALERSHIP AND PARTS AS WE ARE, INCLUDING HER RECALL PART WAS PUT ON SOMEONE ELSE'S VEHICLE PRIOR TO HER SCHEDULED APPOINTMENT, SO SHE SUBMITTED A CALL OR LETTER TO CORPORATE AND THE SITUATION WAS RESOLVED IMMEDIATELY. WE HAVE BEEN OVERLY PATIENT WITH THIS AND REQUEST THAT THIS ISSUE BE RESOLVED IN A TIMELY MANNER WITHOUT ADDITIONAL EXCUSES. THIS IS A SAFETY ISSUE AS WELL AS A LIABILITY ISSUE. PLEASE RESPOND TO THIS REQUEST AS SOON AS POSSIBLE. WE LOVE OUR RAM TRUCKS AND WOULD HATE TO LOOK TO OTHER MANUFACTURERS IN THE FUTURE SIMPLY FOR THE LACK OF CUSTOMER SERVICE RECEIVED FROM DODGE. WE HAVE HAD EXCELLENT CUSTOMER SERVICE FROM THE DODGE DEALERSHIP IN KERNERSVILLE, NC, HOWEVER THAT IS APPROXIMATELY 3 HOURS AWAY FROM OUR HOME SO HAVING OUR TRUCKS SERVICED THERE IS INCONVENIENT. THE DEALERSHIP WE DEAL WITH IS JOHN HEISTER DODGE IN LILLINGTON, NC AS IT IS A 20 MINUTE DRIVE, HOWEVER THE CUSTOMER SERVICE IS DISAPPOINTING. *TR