NHTSA Complaint #10607016 — 2004 FORD ESCAPE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10607016
Vehicle	2004 FORD ESCAPE
Component	SUSPENSION
Date of Incident	June 2, 2014
Date Filed	June 30, 2014
Mileage	205,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE RIGHT REAR SHOCK TOWER MOUNT COMPLETELY BROKE AWAY FROM THE VEHICLE SUBFRAME DUE TO CORROSION/RUST. THIS CAUSED THE SHOCK TO LEAN OUTWARD TOWARD THE TIRE. THIS COULD NOT BE SEEN BY THE UNDERCOATING AS A PROBLEM PREVIOUS AND APPARENTLY ALLOWED IT TO CORRODE TO THE POINT THAT IT BROKE FREE. THIS EXACT SAME ISSUE OCCURRED IN MY INSURANCE LADY'S FORD ESCAPE, WHICH I BELIEVE WAS ONLY ONE MODEL YEAR DIFFERENT. ALSO ONLY ON THE RIGHT REAR SHOCK TOWER. IN SPEAKING WITH THE BODY SHOP ON THE REPAIR, THEY HAVE ALSO HEARD OF THIS ISSUE AND STATE THAT FORD HAS NOT RECOGNIZED IT AS A RECALL ISSUE. THIS IS A COSTLY REPAIR, AND TIME CONSUMING REPAIR AS THE VEHICLE IS GONE FOR ALMOST A WEEK. THIS IS ALSO A VERY DANGEROUS ISSUE DUE TO HOW IT FALLS APART. WE ARE LUCKY WE WERE WITHIN THE CITY LIMITS AND ONLY TRAVELING ABOUT 30 MPH WHEN IT OCCURRED. *TR

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