NHTSA Complaint #10605983 — 2012 VOLKSWAGEN TIGUAN

THE CAR PULLED TWICE TO THE LEFT THEN SECONDS LATER I LOST COMPLETE CONTROL TO STEER THE CAR. APPROXIMATELY 200+ FEET OF SKID MARKS WERE LEFT ON THE HWY. WHILE WAITING ON A TOW TRUCK MULTIPLE EMERGENCY LIGHTS CAME ON. THE INTERIOR LIGHTS FLICKERED MULTIPLE TIMES. WHEN THE AIR BAG LIGHT WENT OFF I DECIDED IT WAS TIME TO GET OUT OF THE CAR WITH MY TWO CHILDREN. THE VW DEALER SAID IT WAS ONLY THE BATTERY. I CONTACTED VW CORPORATE AND WAS GIVEN A CASE NUMBER, WAS TOLD TO LEAVE THE VEHICLE AT THE DEALER. THE CASE DEALER ALSO INSISTED THE CAR WAS FIXED IT WAS ONLY THE BATTERY. I WANTED TO SPEAK TO HER SUPERVISOR. I WAS TOLD I WOULD BE REACHED BY END OF THE NEXT BUSINESS DAY. WHEN CONTACTED I WAS ONCE AGAIN TOLD IT WAS ONLY THE BATTERY AND THE CAR WAS FIXED AND SAFE TO DRIVE. WHEN MY HUSBAND DROVE THE VEHICLE A FEW BLOCKS FROM THE DEALERSHIP HE EXPERIENCED THE SAME HAZARDS, TWO TUGS TO THE LEFT AND THEN NO ABILITY TO STEER. THE DEALERSHIP CAME TO GET THE VEHICLE. FOUND THEIR IS ELECTRICAL DAMAGE TO THE STEERING. A PART HAS BEEN ORDERED AND THEY ARE TEST DRIVING THE VEHICLE. TODAY HAS BEEN TWO WEEKS I HAVE NOT BEEN CONTACTED BY VW IN TWO DAYS. THE DEALERSHIP AND VW CORPORATE IGNORED MULTIPLE CONCERNS I HAVE ABOUT THE CARS SAFETY AND PUT OUR LIVES IN DANGER. *TR