NHTSA Complaint #10605708 — 2006 FORD FREESTYLE

WE WERE AT A STAND STILL IN TRAFFIC LEADING TO THE OFF RAMP, A VEHICLE CAME SPEEDING DOWN THE ON RAMP AND BY HIS OWN ADMISSION WAS NOT PAYING ATTENTION. HE THEN RAMMED INTO THE BACK OF OUR VEHICLE AND HIT US SO HARD THAT IT TRIGGERED A MULTI CAR CRASH, 6 VEHICLES IN ALL. DURING REPAIRS OF THE VEHICLE WE WERE TOLD THAT THE ENGINE WAS EXPERIENCING IDLE SURGE. IT WAS ALSO NOTED THAT THIS WAS NOT DUE TO THE VEHICLE ACCIDENT. WE PAID OUT OF POCKET SOME 1,700.00 AND WE CONTINUE TO HAVE THE SAME ISSUES. THE FORD DEALERSHIP HAS NOT AND WILL NOT CORRECT THE PROBLEM. FORD IS RESPONSIBLE FOR THIS REPAIR AND I WOULD LIKE TO SEE SOME ACTION TAKEN ON THEIR PART. I CALLED FORD CORPORATE OFFICE AND WAS TOLD DESPITE MY VEHICLE BEING INCLUDED IN THE 2005-2007 RECALL MY PARTICULAR VIN NUMBER IS NOT INCLUDED IN THAT LOT. NOT GOOD CUSTOMER SERVICE. *TR