NHTSA Complaint #11048695 — 2006 FORD FREESTYLE

LAST WINTER THE DOOR LATCHES FROZE AND WOULD NOT STAY SHUT. I HAD TO BUNGEE THE 2 REAR DOORS TOGETHER. SO I DID RESEARCH FOUND THERE WAS A RECALL FOR THAT ISSUES BACK IN 2006. THE NUMBER ON THE OLD LETTER WAS WHO I CONTACTED. THE LADY WENT ON TO SAY THEY WILL NOT COVER THE RECHECK OF ISSUE OR RE-PERFORM THE RECALL. SO I SAID SO WHAT YOUR SAYING IS SINCE YOU ARE SAYING YOU CANNOT FIX THE ISSUE AND DOORS MALFUNCTION I COULD OPEN A LAWSUIT! SHE SAID " YES "! I IMMEDIATELY WENT TO MY LOCAL FORD DEALER AND THE ADVISOR THERE SAID THAT THE RECALL HAS NEVER BEEN PERFORMED IN MY VEHICLE. WINTER IS JUST AROUND THE CORNER AND I WOULD MY CHILDREN TO BE SAFE IN THE BACK SEAT AND NOT HAVE TO WORRY ABOUT THEM. WHILE I WAS AT MY LOCAL FORD DEALER THEY HAD ONE KIT LEFT IN STOCK BUT NOT EXACTLY SURE ON HOW TO PERFORM IT AND WILL ATTEMPT IF NECESSARY BUT WOULD RATHER HAVE IT DONE CORRECTLY AND PROFESSIONALLY.