NHTSA Complaint #10605565 — 2012 HYUNDAI SANTA FE
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 10605565 |
| Vehicle | 2012 HYUNDAI SANTA FE |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | 8,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
AFTER DRIVING THE VEHICLE FOR APPROXIMATELY 7500 MILES I NOTICE AN UNPLEASANT ODOR THAT SMELLS LIKE MELTED PLASTIC. IT'S NOT THE NEW CAR SMELL AND AT TIMES IT CAN MAKE ONE NAUSEOUS. IT IS INTENSIFIED WHEN ACCELERATED. AUGUST 2012 (PURCHASED THE VEHICLE JUNE 2012) REPORTED THE SMELL TO THE HYUNDAI SERVICE DEPARTMENT AT SPORT DURST. I WAS INFORMED THAT POSSIBLY A "PLASTIC BAG" HAS GOTTEN STUCK ON THE BOTTOM OF THE CAR AND WILL BURN OFF. DECEMBER 2012, I ONCE AGAIN INFORMED THEM OF THIS UNCOMFORTABLE SMELL. I CAN NOT RIDE IN THE VEHICLE WITH THE OUTSIDE AIR COMING IN BECAUSE I CAN SMELL THE MELTED PLASTIC NO MATTER WHAT STATE, CITY, OR TIME OF DAY THE NAUSEATING SMELL IS THERE. THE CABIN AIR FILTER HAS BEEN CHANGED, THE OIL HAS BEEN CHANGED AND THE WAY I DRIVE HAS BEEN CHANGED AND EVEN UNDER VERY SLOW ACCELERATION THE SMELL IS THERE. THE VEHICLE WAS TAKEN IN JUNE 2013 AND STILL NOTHING HAS BEEN DONE. I NOR OTHER PASSENGERS OR OTHER DRIVERS SHOULD NOT HAVE TO SMELL THIS BURNT SMELL. *TR
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