NHTSA Complaint #10605486 — 2013 VOLKSWAGEN CC

I HAVE HAD VW CC'S SINCE 2009 AND HAVE BEEN TRADING THEM IN FOR A NEW MODEL EACH YEAR. UPON GETTING A 2013 VW CC I RETURNED TO THE DEALER THE WITHIN 72 HOURS OF PURCHASING THE CAR AS I HAVE BEEN HAVING STALLING ISSUES AT LOW SPEEDS (ESPECIALLY WHILE TURNING) DUE TO THE NATURE OF THE DSG TRANSMISSION. I HAVE BROUGHT MY VEHICLE BACK SEVERAL TIMES IN REGARDS TO THE SAME ISSUE. THE FIRST TIME, I WAS TOLD THAT THE FUEL PUMP NEEDED CHANGING (AT 36 MILES), THE SECOND, THIRD AND FOURTH TIMES I BROUGHT THE CAR INTO GUNTHER VW I WAS TOLD BY THE HEAD SERVICE ADVISOR THAT THE ISSUES ON MY CAR WERE RESOLVED AND I SHOULD NOT HAVE ANY FURTHER ISSUES EACH TIME. NEEDLESS TO SAY WHEN I SPOKE WITH THE MECHANIC DIRECTLY HE INFORMED ME THAT THEY WERE NOT ABLE TO DETECT THE PROBLEM (EVEN THOUGH I HAD VIDEO OF THE CAR CAUSING THE ISSUE) AND NOTHING WAS DONE. NOT ONLY WAS I LIED TO MANY TIMES, BUT VW CORPORATE WAS WILLING TO SWAP OUT MY CAR WITH A NEW ONE AS I HAVE BEEN A LOYAL CUSTOMER AND THEY DID NOT WANT TO LOSE ME. HOWEVER DUE TO THE EXTREME NEGLIGENCE AND LIES OF THE HEAD SERVICE ADVISOR I WAS DENIED A SWAP AS HE INFORMED CORPORATE THAT THERE ARE NO ISSUES WITH MY CAR. UNTIL THIS DAY MY VEHICLE STILL STALLS AT LOW SPEEDS AND IS A HAZARD AND DANGER TO MYSELF AND THE PUBLIC, YET NO ONE AT VW CARES ENOUGH TO TAKE RESPONSIBILITY AND PROVIDE ME WITH A VEHICLE THAT I FEEL SAFE TRANSPORTING MY FAMILY IN. I DON'T CARE ABOUT MY CARE, I WILL NEVER BE RETURNING TO VW EVEN AFTER HAVING 3 CC'S AND NUMEROUS OTHER VEHICLES, BUT I WANT TO MAKE SURE NO ONE GETS INJURED OR DIES DUE TO THEIR GROSS NEGLIGENCE. *TR