NHTSA Complaint #10604676 — 2007 FORD F-250 ENGINE

Complaint Details

ODI Number	10604676
Vehicle	2007 FORD F-250
Component	ENGINE
Date of Incident	June 19, 2014
Date Filed	June 20, 2014
Mileage	150,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

EGL COOLER FAILURE, WHITE SMOKE COMING OUT OF THE EXHAUST PIPE CAUSED BY COOLANT ENTERING INTO THE EMISSION SYSTEM. "ON ALL 6.0 ENGINES THE EGL COOLER WILL FAIL." THIS PROBLEM IS SO "MASSIVE" WITH SO MANY "MASSIVE COMPLAINTS FROM CUSTOMERS" THAT FORD HAS DONE TWO THINGS 1) DESIGNED A BY-PASS KIT AND 2) RE-DESIGNED THE ENGINE TO ELIMINATE THE PROBLEM (6.7 ENGINE). WHEN THE EGL COOLER FAILS, FORD OFFERS TWO SOLUTIONS TO THE CUSTOMER 1) INSTALL THE BY-PASS KIT AND THE PROBLEM IS SOLVED (AT A COST OF $4500) OR 2) REPAIR THE EGL COOLER TO BRING IT "BACK TO FACTORY" (AT A COST OF $4300). FORD TELLS CUSTOMERS THAT IF OPTION 2 IS CHOSEN, THE "EGL COOLER WILL FAIL AGAIN". ALL QUOTES USED ARE DIRECT QUOTES FROM FORD'S SERVICE DEPARTMENT. *TR

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