NHTSA Complaint #10604592 — 2004 FORD ESCAPE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10604592
Vehicle	2004 FORD ESCAPE
Component	SUSPENSION
Date of Incident	June 15, 2014
Date Filed	June 19, 2014
Mileage	100,740 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

RUSTED OUT RIGHT WHEEL WELL WITH STRUCTURAL COLLAPSE. WE BOUGHT THIS CAR USED FROM A LOCAL FORD DEALER IN APRIL OF 2013. THIS CAR WAS BEING DRIVEN ON A FREEWAY ON JUNE 15, 2014 WHEN A LOUD THUMPING STARTED IN THE RIGHT REAR WHEEL ON . ON INSPECTION THE RIGHT REAR WHEEL WELL IS RUSTED OUT. THE SUPPORT THAT THE SHOCK ABSORBER IS ATTACHED TO WAS COMPLETELY ERODED AND A PART OF IT PUNCHED THROUGH THE WALL INTO THE INTERIOR OF THE TRUNK AREA. WE FELT IT WAS NOT SAFE TO DRIVE. WE HAD IT TOWED TO ANOTHER FORD DEALER WHO DIAGNOSED THE PROBLEM. THE ESTIMATED COST OF REPAIR IS $2259. REVIEW OF THE NHTSA COMPLAINT WEB SITE REVEALS MANY OTHER OWNERS WITH EXACTLY THE SAME PROBLEM. *TR

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