NHTSA Complaint #10599180 — 2012 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Fire

Complaint Details

ODI Number 10599180
Vehicle 2012 FORD FOCUS
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 10,192 miles
Crash No
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I BOUGHT A 2012 FORD FOCUS FROM LOCAL DEALERSHIP ON JUNE 14,2012. IT HAD 25 MILES ONLY. I'M PAYING A VERY HIGH INTEREST RATE ON $20000+ LOAN FOR VEHICLE. I'M ALSO PAYING EXTRA $2500.00 FOR AN EXTENDED WARRANTY. APPROXIMATELY THREE MONTHS AFTER PURCHASE TRANSMISSION FAILED. MILEAGE WAS 10,192. IN JULY, 2013 ANOTHER DEALERSHIP HAD TO FIX TRANSMISSION AGAIN. APPROXIMATELY 29000 MILES THAT TIME. ON 5/23/2014 CAR SHOWED MAJOR FAILURE WITH OCM COMPUTER AND TRANSMISSION AGAIN. WOULD NOT CRANK. NOW AT APPROXIMATELY 63000 MILES. I WAS TOLD THE CAR WAS FIXED ON 06/17/2014 AND I PICKED IT UP AROUND 2PM.. I IMMEDIATELY WENT WORKING WITH THE CAR AND DROVE APPROXIMATELY A LITTLE OVER 100 MILES. AS I WAS RETURNING HOME, ACCELERATING UPHILL ABOUT 45 MPH THE CAR LOST ALL GEARS. AFTER TURNING CAR OFF, IT WOULD NOT CRANK AGAIN. THIS IS SAME PROBLEM AS BEFORE. CAN YOU PLEASE HELP ME IN GETTING SATISFACTION IN HELPING FORD OWN UP TO A MAJOR ISSUES KNOWN EVEN WITH THEIR OWN TECHNICIANS. IT IS ALSO A FLEX FUEL SEDAN. I FEEL ROBBED BY HIGH INTEREST LOAN AND A NEW CAR WITH MAJOR PROBLEMS THAT SEEM IMPOSSIBLE TO FIX. *TR

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