NHTSA Complaint #10598751 — 2008 TOYOTA CAMRY

I OWN A TOYOTA CAMRY 2008 LE (4 CYL. ). I HAD TAKEN MY CAR IN FOR SERVICING SEVERAL TIMES (NORMAL OIL CHANGES), THE DEALER NOTICED THAT THE DASHBOARD WAS GETTING SHINY, DISINTEGRATING AND FALLING APART. THEY TOOK PHOTOS OF IT AND TOLD ME THEY WOULD REPLACE IT WHEN TOYOTA GRANTED THEM PERMISSION TO DO SO. ON JUNE 19, 2014, I WAS CALLED BY A FEMALE FROM THE DEALER AND TOLD THAT THEY WOULD REPLACE THE PART ( ALLEGEDLY THE PART COSTS $2200.00, AND THEY WOULD BEAR THE COSTS OF THE PART), BUT SINCE I WAS NOT THE ORIGINAL OWNER, BUT SECOND OWNER, I WOULD HAVE TO PAY LABOR COSTS OF $525.00. OBVIOUSLY, I DO NOT WANT TO PART WITH $525.00 FOR A FAULTY, CHEAP, BADLY ENGINEERED PART WHICH HAS SAFETY ISSUES AND OR DESIGN FLAWS, AND REPLACE IT WITH ANOTHER ONE OF THE SAME KIND. IF REPLACING THE DASHBOARD IS A SAFETY ISSUE, IT SHOULD NOT MATTER IF YOU ARE THE ORIGINAL OWNER OR NOT. I THOUGHT THAT THE STANDARD TO BE USED IS WHETHER THE CAR IS SAFE OR NOT. APPARENTLY TOYOTA HAS FORGOTTEN ABOUT MAKING CARS SAFE. *TR