NHTSA Complaint #10598629 — 2008 LEXUS IS 250 STRUCTURE

Complaint Details

ODI Number	10598629
Vehicle	2008 LEXUS IS 250
Component	STRUCTURE
Date of Incident	June 18, 2010
Date Filed	June 16, 2014
Mileage	17,606 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I HAVE BEEN COMPLAINING TO THE LEXUS DEALERSHIP, AND THEN TO CORPORATE LEXUS FOR SEVERAL YEARS ABOUT MY DASHBOARD AND DOORS DISINTEGRATING, MELTING AWAY. I HAVE 47,893 MILES ON THE CAR WHICH IS GARAGED THE MAJORITY OF THE DAY/NIGHTS. I HAVE HAD MY CAR SERVICED AND MAINTAINED SOLELY AT GERMAINE LEXUS OF NAPLES. THIS HAS BEEN A HUGE CONSUMER ISSUE PER THE INTERNET, AS WELL AS CONFIRMED BY THE CUSTOMER SERVICE REP I SPOKE TO AT LEXUS. B LEXUS HAS REPEATEDLY OFFERED TO PAY FOR HALF.....WHICH I FIND RIDICULOUS. I HAVE A 2000 ISUZU RODEO WITH 125,000 MILES, THAT HAS NEVER BEEN RECALLED, THE DASH, SUNROOF, AND ELECTRONICS STILL WORK....UNLIKE MY "LUXURY" LEXUS. THIS SHOULD BE A WARRANTY ITEM, IT IS NOT - RATHER, SHOULD NOT BE A REPLACEABLE PART LIKE BRAKES, CLUTCH, SEAT MOTOR, ETC. THIS IS THE DASHBOARD IN PLACES THAT ONE IS UNABLE TO ACCESS WITH ANY BODY PART! THANK YOU, I HOPE THAT THERE WILL BE SOME RESOLVE ON THIS. IT IS DEFINITELY A WIDER SPREAD ISSUE THAN LEXUS CARES TO ADMIT OUT LOUD! [XXX], ANOTHER SDISGRUNTLED LEXUS OWNER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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#10649167 — October 21, 2014 — DASH LOOKS LIKE IT IS MELTING AND DOOR PANELS ARE SOFT AND TACKY. *TR

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