NHTSA Complaint #10598473 — 2004 PONTIAC GTO

WE HAVE OWNED 2 2004 GTO'S AND THIS ISSUE HAS HAPPENED TO BOTH VEHICLES AND THE VIN NUMBER LISTED ABOVE IT HAS NOW HAPPENED TWICE. THE KEY WILL NOT WORK AND UNLOCK THE STEERING COLUMN THEREFORE THE CAR WILL NOT CRANK... THERE IS NO WARNING THAT THIS WILL HAPPEN AND HAS LEFT US STRANDED ON 3 SEPARATE OCCASIONS. WHEN I CONTACTED PONTIAC (GM) ABOUT THIS ISSUE THEY INITIALLY SEEMED CONCERNED BUT NOW AFTER COUNTLESS CALLS AND EMAILS THEY ARE NOT RESPONDING. THEY HAVE EVEN ISSUED A SERVICE REQUEST: 71-1312795897 NUMBER WHICH APPARENTLY DOESN'T MEAN ANYTHING BECAUSE THEY ARE DOING NOTHING TO INVESTIGATE THE ISSUE TO VERIFY THAT THIS ISSUE ISN'T A DEFAULT IN THE CAR. AS I AM AWARE THAT THIS ISSUE HAS BEEN REPORTED TO THEM MULTIPLE TIMES ON THESE CARS SPECIFICALLY AND THEY REFUSE TO ACKNOWLEDGE AND RECALL THE ISSUE. MY REQUEST IS FOR THEM TO INVESTIGATE AND WE ARE CURRENTLY HAVING THE ISSUE SO WE HAVE A PERFECT CASE FOR THEM TO HAVE A GM DEALER LOOK AT AND SAY IF THIS A FLAW IN THE STEERING AND IGNITION COLUMN... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR