NHTSA Complaint #10598359 — 2007 INFINITI M35

IN LATE 2012, I NOTICED HAIRLINE CRACKS BEGINNING TO FORM IN VARIOUS AREAS OF MY VEHICLE'S LEATHER DASHBOARD. IN APPROXIMATELY MAY-JUNE OF 2013, I NOTIFIED INFINITI CORPORATE CUSTOMER SERVICE OF THIS EVENT. I WAS ADVISED TO BRING THE VEHICLE TO MY INFINITI DEALER SO THEY COULD CREATE AN INCIDENT REPORT AND GATHER PHOTOS. THEN A REVIEW COMMITTEE WOULD DECIDE WHETHER INFINITI WOULD REPLACE THE DASH OR PROVIDE SOME COMPENSATION TOWARD REPLACEMENT. IN SEPTEMBER, 2013, I RECEIVED A LETTER STATING THAT SINCE THE AUTO WAS OUT OF THE NEW WARRANTY PERIOD, THAT INFINITI WOULD NOT TAKE ANY ACTION, NOR RESPONSIBILITY FOR THIS DEFECT. SINCE THIS TIME, THE PROBLEM HAS FURTHER DETERIORATED AND I HAVE READ OF NUMEROUS OTHER CONSUMER COMPLAINTS. CONTRARY TO THE REASONING FOR DISALLOWING A REMEDY FOR THE DASH, IN 2013 ALSO, I RECEIVED AN UNSOLICITED LETTER EXTENDING THE VEHICLE WARRANTY FOR POTENTIAL PEELING OR CRACKING IN THE WOOD DOOR TRIM OF MY VEHICLE. *JS