NHTSA Complaint #10598044 — 2008 LEXUS ES350

WE CURRENTLY HAVE ALLSTATE FOR INSURANCE AND THEY HAVE THIS ITEM CALLED THE DRIVEWISE. THIS DEVICE FITS IN THE OBD II PORT UNDER THE STEERING COLUMN. THIS DEVICE CREATED MULTIPLE COMMUNICATIONS ERRORS WITHIN THE COMPUTERS FOR THE CAR. AFTER READING UP ON THIS, IT SEEMS THAT MANY PEOPLE ARE HAVING THIS ISSUE IN MANY MAKES/MODELS. THE VEHICLE SHIFTED FUNNY INTO ANOTHER GEAR ON ITS OWN. THE INSTRUMENT CLUSTER WAS NOT WORKING AND WOULD NOT LIGHT UP. THE RADIO WOULD NOT WORK AT ALL AND THE SUNROOF WAS MAKING A FUNNY NOISE. THE SPEAKERS WERE MAKING A CRACKLING SOUND AND THE A/C WASN'T WORKING. THE HEATED AND COOLED SEATS WERE NOT WORKING. AFTER BRINGING THE VEHICLE INTO THE LEXUS DEALER THEY COULD SEE THAT THE VEHICLE WAS HAVING MULTIPLE COMMUNICATIONS ISSUES BETWEEN THE COMPUTER SYSTEMS. THIS DEVICE IS A SAFETY CONCERN AND WE WILL NOT CONTINUE USING IT. EVERYTHING IS BACK TO NORMAL NOW THAT THE DEVICE HAS BEEN REMOVED. HAD WE NOT BEEN PROACTIVE ABOUT THIS, THE DEVICE COULD HAVE CAUSED AN ACCIDENT. POTENTIALLY HARMING SOMEONE. THIS IS A VERY SERIOUS CONCERN WE HAVE AND I FEEL THAT SOMEONE SHOULD DO MORE RESEARCH ON THE PRODUCT. *JS