NHTSA Complaint #10597953 — 2005 CHRYSLER PACIFICA

REFERENCE TSB 13.001-12, 2005 CHRYSLER PACIFICA SUSPENSION SERVICE BULLETIN, AND NHTSA ACTION NUMBER 10044109. A LETTER WAS SENT TO SOME 2004-2005 CHRYSLER PACIFICA OWNERS THAT THE FRONT ENGINE CRADLE AND SUSPENSION MOUNT FRAME WAS PRONE TO CORROSION PROBLEMS. THE WARRANTY WAS EXTENDED TO 15 YEARS OR 150,000 MILES TO OWNERS IN STATES THAT USE ROAD SALT, COLD WEATHER STATES. WE LIVE IN PENNSYLVANIA, WHICH IS CONSIDERED A COLD WEATHER STATE. OUR PACIFICA WAS INSPECTED IN APRIL 2014. WE INFORMED THE STATION THAT WE WERE EXPERIENCING SOME VIBRATION IN THE FRONT END OF THE VEHICLE. WE WERE INFORMED THAT THE CRADLE ASSEMBLY AND MOUNT WAS RUSTED THROUGH AND BECAUSE OF SAFETY ISSUES THEY HAD TO BE REPLACED BEFORE IT WOULD PASS INSPECTION. THE COST WAS $2,702.08. THE VEHICLE HAD 122,638 MILES, UNDER THE WARRANTY THRESHOLD OF 150,000. WHEN WE LEARNED OF THIS SITUATION WE CALLED CHRYSLER. THEY INFORMED ME THAT ONLY PACIFICA'S MANUFACTURED BETWEEN A CERTAIN TIME FRAME WERE COVERED. THEY COULD NOT TELL ME THE TIME FRAME, BUT OUR VEHICLE WAS NOT COVERED. TO MAKE MATTERS WORSE, THE NEW CRADLE ASSEMBLY IS EXACTLY THE SAME AS THE ORIGINAL PART. NO CORRECTIVE ACTIONS HAVE BEEN TAKEN TO PREVENT THE RUSTING. THERE ARE OTHER CASES SIMILAR TO MINE ON THE INTERNET. STATE DMV?S ARE FAILING THESE VEHICLES FOR SAFETY ISSUES, THEY ARE UNSAFE TO DRIVE. HOW CAN CHRYSLER IGNORE THESE SERIOUS SAFETY ISSUES? I AM REQUESTING FULL REIMBURSEMENT OF $2,702.08, PLUS REQUEST ACTION BE TAKEN AGAINST CHRYSLER SO THAT ALL 2004-2005 PACIFICA'S ARE REPAIRED BEFORE SERIOUS ACCIDENTS OCCUR, IF THEY HAVEN'T ALREADY.