NHTSA Complaint #10597594 — 2014 MAZDA CX-5

VISIBILITY:WINDSHIELD issue reported to NHTSA

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Complaint Details

ODI Number	10597594
Vehicle	2014 MAZDA CX-5
Component	VISIBILITY:WINDSHIELD
Date of Incident	June 1, 2014
Date Filed	June 11, 2014
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

MY CAR WAS PARKED IN A DRIVEWAY FOR A COUPLE MINUTES AFTER BE DRIVEN FOR 30 MINUTES WITH THE A/C ON. THE WINDSHIELD WAS NOT IN DIRECT SUNLIGHT. WHEN I SPRAYED THE TOP OF THE CAR WITH A SMALL AMOUNT OF WATER THE WINDSHIELD CRACKED FROM THE MIDDLE OF THE TOP AND MADE THREE CRACKS DOWN ABOUT 12-16 INCHES LONG EACH. I HAVE DONE THIS WITH MANY CARS THAT HAVE SAT IN DIRECT SUNLIGHT LONGER THAN THIS ONE WAS SITTING THERE AND NEVER HAD THIS ISSUE BEFORE. THEN WHEN I WENT TO GET MY REPLACEMENT, AFTER WAITING 2 WEEKS, THE DEALERSHIP INFORMED THE PLACE I WAS GETTING IT DONE THAT IT HAD ARRIVED BROKEN TO THEIR FACILITY AND IT WOULD BE ANOTHER WEEK BEFORE I COULD GET ANOTHER ONE. EVEN THE WORKER AT THE GLASS PLACE SAID THAT THESE WINDSHIELDS ARE EXTREMELY THIN. THERE IS OBVIOUSLY A HUGE PROBLEM IF EVEN THE DEALERSHIP CAN'T SHIFT IT WITHOUT IT GETTING BROKEN. *TR

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