NHTSA Complaint #10597503 — 2008 MINI COOPER S

THE FOLLOWING REPORTS ARE FROM: ORLANDO MINI 350 S. LAKE DESTINY DRIVE ORLANDO, FL 32810 (407) 835-2727 INCIDENT 1 @ 47,603 MILES: SERVICE ADVISOR [XXX]. [XXX] FOUND TIMING CHAIN RATTLE "NOISE AT IDLE UP TO 2,100 RPM. NOISE IS A RATTLE UNDER VALVE COVER NEAR CYL 1. INTERROGATED FAULT MEMORY, NO FAULTS. FOUND NOISE TO BE RELATED TO VALVE-TRAIN. PERFORMED STEPS OUTLINED IN BULLETIN 110207. MEASURED TIMING CHAIN SLACK AT 71.5MM. NEEDS COMPLETED REPLACEMENT TIMING CHAIN CASSETTE." REPLACED TENSIONERS (PART # 11-31-7-598-956, PART # 11-31-7-534-833), AND MANY OTHER PARTS. INCIDENT 2 @ 96,125 MILES: 100% CLIENT GOODWILL PROVIDED. [XXX] FOUND THAT THE "TIMING CHAIN TENSIONER FAILED, FOUND VEHICLE TIMING CHAIN TENSIONER TO HAVE FAILED CAUSING VEHICLE TO BECOME OUT OF TIMING, REPLACED TIMING CHAIN AND TENSIONER AT THIS TIME, CLEARED FAULTS FROM SYSTEM AND TEST DROVE VEHICLE, ALL OK..." REPLACED TENSIONERS (PART # 11-31-7-609-483 [ALREADY UPDATED FROM THE ONE USED ABOVE], PART # 11-31-7-534-833), AND MANY OTHER PARTS. INCIDENT 3 @ 105,543 MILES: SERVICE ADVISOR [XXX]) FOUND "DEFECT CODE 00 11 08 03 00, CHECK TIMING CHAIN TENSIONER, FOUND IT WAS AN UPDATED MODEL, OK AFTER THAT REPAIR" SINCE IT WAS UPDATED. NOTHING WAS REPLACED. NOISE GOT WORSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR