NHTSA Complaint #10597364 — 2011 BMW X5 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10597364
Vehicle	2011 BMW X5
Component	ENGINE AND ENGINE COOLING
Date of Incident	May 30, 2014
Date Filed	June 10, 2014
Mileage	71,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

HI, I JUST PURCHASED THE ABOVE VEHICLE ON 5/13/14 AND ABOUT TWO WEEKS LATER MY CAR STARTED OVERHEATING. I KIND OF KNEW THAT THERE IS A PROBLEM WITH WATER PUMP SO I STARTED DOING SOME RESEARCH ONLINE TO SEE IF BMW X5 WAS ANY RECALLS AND TO MY SURPRISE THEY RECALLED NUMEROUS X5'S DUE TO WATER PUMP. I ALSO CALLED THEIR CUSTOMER SERVICE TO SEE IF THERE WAS A RECALL ON MY CAR AND UNFORTUNATELY I WAS TOLD THAT THERE ISN'T. I TOOK MY CAR TO INTERNATIONAL AUTOS ON 6/9/14 FOR A DIAGNOSTICS CHECK AND THEY HAVE CONFIRMED THAT WATER PUMP NEEDS TO BE REPLACED. I BELIEVE THAT MY CAR SHOULD BE UNDER RECALL AS WELL SINCE BMW SEEMS TO HAVE A LOT OF TROUBLE WITH THIS. *TR

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