NHTSA Complaint #10597139 — 2007 FORD MUSTANG

THE SMART JUNCTION BOX ON MY 2007 FORD MUSTANG SHORT CIRCUITED DUE TO A MANUFACTURER'S DEFECT WHICH CAUSES THE PASSENGER SIDE FRONT KICK PANEL TO FLOOD. THERE IS A RUBBER STOPPER WHICH REGULATES WATER FLOW INTO THE ENGINE COMPARTMENT DURING RAIN STORMS. THE STOPPER IS LOCATED UNDER THE WINDSHIELD WIPERS NEAR THE CABIN AIR FILTER. WHEN THE STOPPER BECOMES CLOGGED DUE TO THE ELEMENTS, IT FLOODS THE AREA AND SENDS WATER IN THROUGH THE CABIN AIR FILTER. THE WATER WILL THEN POUR DIRECTLY ON AN ELECTRICAL UNIT - THE SMART JUNCTION BOX. THE SMART JUNCTION BOX CONTROLS ALL THE LIGHTS IN THE CAR, THE HORN, THE ALARM, AND A FEW AUXILIARY ITEMS. DUE TO THE MANUFACTURER'S OVERSIGHT MY CAR HAS A MALFUNCTIONING HORN AND ALARM. I WROTE DIRECTLY TO FORD AND CALLED THEIR CUSTOMER CARE LINE ABOUT THIS CONCERN; FORD DOES NOT RECOGNIZE THIS AS AN AT FAULT SAFETY ISSUE AT THIS TIME. MULTIPLE FORUMS THAT I'VE FOUND ONLINE WILL SUPPORT THAT I'M NOT THE ONLY ONE WHO HAS EXPERIENCED THIS SAFETY ISSUE. THANK YOU. *TR