NHTSA Complaint #10596976 — 2012 FORD FOCUS

ON-GOING PROBLEMS WITH THE TRANSMISSION. THE FIRST INCIDENT OCCURRED APPROXIMATELY ONE MONTH AFTER PURCHASE. I TOOK IT TO THE DEALER AND THEY TOLD ME THAT THE SHUDDERING/SHIFTING PROBLEMS THAT I WAS EXPERIENCING WERE "NORMAL" AND THAT THE VEHICLE NEEDED AN ADJUSTMENT PERIOD. I WAS TOLD THAT IT WOULD SMOOTH OUT ONCE IT GOT USED TO MY DRIVING PATTERN. THE PROBLEM CONTINUED UNTIL IT GOT SO BAD THAT I TOOK IT BACK IN DECEMBER 2013 AND THE TRANSMISSION REQUIRED REPAIR. IT WENT BACK TO THE DEALERSHIP IN MAY OF 2014 FOR THE SAME PROBLEM AND THE DEALERSHIP HAD TO REPLACE THE CLUTCH ASSEMBLY AND SEVERAL SEALS. THE VEHICLE SHUDDERS BADLY, ON TAKE OFF, AND HAS BOGGED DOWN TO THE POINT THAT I WAS NEARLY REAR-ENDED, I HAVE ALSO EXPERIENCED PROBLEMS WITH ROLLBACK ON HILLS AND PROBLEMS WHEN TRYING TO ACCELERATE UPHILL. *TR