NHTSA Complaint #10596862 — 2014 DODGE DURANGO

WHILE DRIVING AFTER LEAVING A STORE, THE VEHICLE SOUNDED A WARNING CHIME AND THEN ALL OF THE ELECTRICAL DISPLAYS ON THE DASH WENT DARK. THE VEHICLE DOWNSHIFTED INTO WHAT SEEMED 4TH GEAR FROM 8TH GEAR AND SUDDEN DECELERATION WAS NORED. THE WINDSHIELD WIPER TURNED ON AND THE CENTER RADIO/CLIMATE DISPLAY WOULD FLASH ON AND OFF. THE BRIEF MESSAGE THAT WAS DISPLAYED ON THE DASH BEFORE IT WENT OUT SAID SOMETHING TO THE EFFECT OF, "DO NOT CHANGE GEAR, DO NOT TURN OFF VEHICLE, DRIVE DIRECTLY TO DESTINATION, BY TURNING CAR OFF YOU MAY NOT BE ABLE TO START IT AGAIN". WE DROVE TO THE DEALERSHIP AND THEY RAN A DIAGNOSTIC WHERE THEY FOUND SEVERAL COMPUTER FAULTS. THE DEALER HAD THE VEHICLE A TOTAL OF 11 DAYS AND CHANGED THE BODY CONTROL MODULE. WE GOT THE VEHICLE BACK AND THREE DAYS LATER THE SAME THING HAPPENED AGAIN. WORRIED THAT IF THIS HAPPENED WHILE DRIVING DOWN THE INTERSTATE AT SPEED, THERE COULD BE A POSSIBLE LOSS OF CONTROL WITH THE SUDDEN DOWNSHIFT. *TR