NHTSA Complaint #10596786 — 2010 DODGE GRAND CARAVAN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10596786
Vehicle 2010 DODGE GRAND CARAVAN
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 1,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

WE BOUGHT OUR 2010 DODGE GRAND CARAVAN NEW IN APRIL OF 2010. SHORTLY AFTER WE BOUGHT IT, I DROVE OVER A SPEED BUMP AND THE VAN ENGINE SHUT OFF. THIS TURNED OFF THE RADIO, POWER STEERING...EVERYTHING ELECTRICAL. I WROTE IT OFF TO GOING OVER A SPEED BUMP TOO QUICKLY. A FEW WEEKS LATER, THE VAN SHUT DOWN AS I WAS DRIVING ABOUT 40 MPH DOWN THE ROAD. I TOOK IT TO THE DEALER AND THEY SAID MY KEY CHAIN WAS TOO HEAVY. THIS MADE SENSE, SO I REMOVED KEYS. THE PROBLEM STILL CONTINUED. TO DATE, THE VAN HAS SHUT DOWN OVER 30 TIMES AND HAS BEEN INVOLVED IN ONE ACCIDENT DUE TO THIS ISSUE. IT HAS SHUT DOWN WHILE TURNING LEFT INTO TRAFFIC, DRIVING 60 MPH DOWN THE EXPRESSWAY IN THE RAIN, DRIVING SLOWLY IN A SUBDIVISION. THERE IS NO RHYME OR REASON AS TO WHEN OR WHY IT SHUTS DOWN. THIS IS AN UNPREDICTABLE PROBLEM. COUNTLESS SENSORS HAVE BEEN REPLACED. CHRYSLER HAS SENT THE VAN TO THREE DIFFERENT DEALERS TO FIX THE PROBLEM. WHEN THE VAN SHUTS DOWN, THE ENGINE TURNS OFF, THE RADIO, HEAT/AC, POWER STEERING...EVERYTHING SHUTS OFF. IF I PUT THE VAN IN NEUTRAL AND TURN THE KEY, THE VAN WILL TYPICALLY TURN BACK ON. ON THREE OCCASIONS THE VAN DID NOT TURN BACK ON SO I HAD TO MANIPULATE THE VAN OVER TO THE SIDE OF THE ROAD (WHICH IS VERY DIFFICULT WITHOUT POWER STEERING), PUT IT IN PARK, THEN RESTART IT. DODGE IS WELL AWARE OF THIS PROBLEM, BUT THEY REFUSE TO TAKE THE VAN BACK. THEY HAVE ATTEMPTED TO FIX THE PROBLEM OVER A DOZEN TIMES, WITH NO LUCK. THEY TOLD ME THAT IF I TRADE THE VAN IN, THEY WILL "FIX IT" AND RESELL IT. HOWEVER THEY CAN NOT FIX IT FOR ME, SO HOW WILL THEY FIX IT FOR SOMEONE ELSE? I AM SCARED THAT MY SON WHO IS 15 NOW LEARNING TO DRIVE AND HE IS LEARNING ON THIS VAN. PLEASE TAKE THESE VANS OFF THE ROAD!!! *TR

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