NHTSA Complaint #10596535 — 2011 CHRYSLER TOWN AND COUNTRY

STRUCTURE:BODY:DOOR issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	10596535
Vehicle	2011 CHRYSLER TOWN AND COUNTRY
Component	STRUCTURE:BODY:DOOR
Date of Incident	June 5, 2014
Date Filed	June 5, 2014
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

MY 6 YEAR OLD SON HIT THE BUTTON TO OPEN THE AUTOMATIC DOOR THE SAME TIME I HIT THE IT CAUSING THE DOOR TO CLOSE ON HIS HEAD. IT CLOSED ON HIS HEAD WITH TREMENDOUS FORCE AND PRESSURE BEFORE RELEASING LEAVING HIM WITH A LARGE BUMP ON THE SIDE OF HIS HEAD AND SORE. IT TOOK A FEW SECONDS TO RELEASE. IT SHOULD HAVE NEVER CLOSED WITH THAT MUCH PRESSURE AS IT COULD HAVE BROKEN A BONE AND POTENTIALLY WORSE. THE DOOR SHOULD HAVE STOPPED AND RELEASED AS SOON AS IT TOUCHED MY SON. THE SAFETY MECHANISM OF THIS DOOR IS NOT SAFE AND CAN CAUSE SERIOUS HARM. THE DOOR NEEDS TO CLOSE SLOWER AND LIGHTER. AS SOON AS ANYTHING IS FELT IN THE WAY IT SHOULD RELEASE IMMEDIATELY AND NOT CONTINUE TO TRY TO CLOSE. *TR

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