NHTSA Complaint #10594738 — 2012 DODGE RAM 3500

REPORT RECEIPT DATE: NOV 06, 2013 NHTSA CAMPAIGN NUMBER: 13V529000 COMPONENT(S): STEERING I RECEIVED THE "N49" RECALL FROM CHRYSLER IN DECEMBER 2013. THE TRUCK WAS TAKEN TO THE DEALER IMMEDIATELY, BUT I WAS TOLD THE PARTS WERE ON ORDER AND I WOULD RECEIVE A CALL WHEN THE PARTS CAME IN. I NEVER RECEIVED A CALL. I'VE BEEN TO THE DEALER MULTIPLE TIMES AND CALLED MULTIPLE TIMES AND BEEN TOLD I WAS STILL 5TH ON THE WAITLIST. I FINALLY CONTACTED CHRYSLER CUSTOMER SERVICE LAST WEEK AND THEY CALLED THE DEALER AND THEY JUST LIED AND SAID I WASN'T EVEN IN THEIR SYSTEM. FUNNY HOW I HAD JUST CONFIRMED I WAS ON THE LIST A DAY BEFORE. THEN CHRYSLER CLOSED MY COMPLAINT. THIS HAS BEEN 6 MONTHS AND I STILL HAVE A POSSIBLE SAFETY ISSUE THAT COULD CAUSE A FATAL CRASH ON A $62K TRUCK! IT DOES NOT APPEAR CHRYSLER IS TOO WORRIED ABOUT THIS SAFETY RECALL OR MY DEALER BUT I'M EXPECTED TO KEEP TOWING MY CAMPER AND FAMILY AROUND WITH THIS VEHICLE LIKE THIS AND THEIR LIFE IN DANGER...FOR HOW LONG CHRYSLER, HOW YOU GONNA FEEL WHEN THE TIE ROD BRAKES TOWING A 10,000 LB TRAILER DOWN THE INTERSTATE AT 75 MPH AND EVERYONE DIES. SOMEBODY NEEDS TO DO SOMETHING ABOUT THIS. *TR