NHTSA Complaint #10594372 — 2012 FORD EXPLORER

DRIVING TO WORK ON JUNE 25, 2013 (20,420 MILES) ON THE HIGHWAY GOING 55 MPH WHEN A "POWER STEERING ASSIST" FAULT CODE POPPED ONTO THE SCREEN AND WITH VERY LIMITED STEERING CAPABILITIES WAS ABLE TO PULL OFF OF THE HIGHWAY, TURN OFF THE ENGINE FOR 10 MINUTES AND THE ERROR CORRECTED ITSELF. ON MAY 9, 2014 (30,513 MILES), AFTER COMING OFF A WINDING ROAD TURNED ONTO A STRAIGHT LANE, POWER STEERING ASSIST FAULT CODE POPPED UP AGAIN, WAS ABLE TO DRIVE IT HOME. ON MAY 23, 2014 (31,002 MILES), GOT INTO MY PARKED VEHICLE TURNED ON ENGINE AND THE POWER STEERING ASSIST CODE POPPED UP AND I WASN'T ABLE TO TURN THE WHEEL AT ALL, HAD TO TURN OFF THE ENGINE AND RESTART IT AGAIN. WHEN THE FIRST INCIDENT HAPPENED ON JUNE 25, I CONTACT MY LOCAL DEALERSHIP AND I WAS INSTRUCTED "IF IT HAPPENS AGAIN, BRING IN YOUR VEHICLE." FOR THE SECOND INCIDENT, I TOOK MY VEHICLE TO THE DEALERSHIP AND BECAUSE THERE WAS NO FAULT CODE SHOWING AT THAT TIME, THEY COULDN'T FIND ANYTHING WRONG AND WAS TOLD "IF IT HAPPENS AGAIN, DON'T TURN OFF YOUR ENGINE AND DRIVE STRAIGHT TO THE NEAREST DEALERSHIP SO THEY CAN RETRIEVE THE CODES." MY MAIN CONCERN IS NOT BEING TO CONTROL THE VEHICLE IF IT HAPPENS AGAIN AND CAUSING AN ACCIDENT. *TR